Refund and Cancellation Policy

We want your family to love Readee. If something is not right, email us at hello@readee.app and we will do our best to make it right. This policy explains how billing, cancellation, and refunds work for Readee+ subscriptions.

Free trial

New Readee+ subscriptions begin with a 7-day free trial. You are not charged during the trial. If you cancel before the trial ends, you are not charged at all. If you do not cancel, your paid subscription begins automatically when the trial ends, and your payment method is charged the price of the plan you selected (monthly or annual).

Cancelling your subscription

You can cancel at any time from your account settings or by emailing hello@readee.app. When you cancel, you keep Readee+ access through the end of the billing period you have already paid for, your subscription does not renew, and you are not charged again. At the end of the period, your account returns to the free plan. Your child's progress and history are preserved.

Refunds

Monthly plans. Monthly subscriptions are billed at the start of each billing period. Because you keep full access for the period you paid for, we do not provide refunds or credits for partial months. Simply cancel, and you keep Readee+ until the period ends.

Annual plans: 14-day money-back guarantee. If you purchase an annual subscription and change your mind, you may request a full refund within 14 days of the charge, for any reason. Email hello@readee.app within that window and we will refund your annual payment in full and cancel the subscription. After 14 days, annual subscriptions are non-refundable, though you may cancel at any time to prevent the next renewal.

Billing errors. If you were charged in error, charged after cancelling, or charged an incorrect amount, contact us and we will promptly correct it, including a full refund of any incorrect charge.

Goodwill resolutions

Beyond the cases above, refunds are provided at our discretion. We are a small team that cares about families. If you have a reasonable concern, reach out and we will try to find a fair resolution. Any refund or credit we grant outside this policy is a one-time courtesy and does not change or waive this policy for the future.

How to request a refund or cancel

Email hello@readee.app from the email address associated with your account, including your account email and a short note about what you need. We aim to respond within two business days. Approved refunds are issued to your original payment method and typically appear within 5 to 10 business days, depending on your bank or card issuer.

Chargebacks

If you have a billing concern, please contact us first. We can almost always resolve it faster than a formal card dispute. Filing a chargeback before contacting us may result in temporary suspension of the associated account while the dispute is investigated, so that we can protect children's data and prevent abuse.

Non-refundable items

Except as described above, the following are non-refundable: partial billing periods, and promotional, discounted, or gifted subscriptions, unless a refund is required by applicable law.

Your legal rights

Nothing in this policy limits any rights you may have under the consumer protection laws that apply where you live. Those laws may give you additional cancellation or refund rights that cannot be waived, and this policy is intended to operate alongside them, not to override them.

Changes to this policy

We may update this policy from time to time. Changes apply to charges made after the updated policy takes effect. We will post material changes on this page and, where appropriate, notify account holders by email.

Contact us

Questions about refunds or cancellation? Contact Readee Learning LLC at hello@readee.app.