🔧 Technical Support

Get help with technical issues and account management

Technical Support

Experiencing technical difficulties? Our support team is here to help you resolve issues quickly so you can get back to learning.

Common Technical Issues

Issue: READEE won't load or is running slowly

Solution: Clear your browser cache, check your internet connection, and ensure you're using an up-to-date browser.

Issue: Audio or video not working

Solution: Check your device volume, ensure your browser has permission to play audio, and try refreshing the page.

Issue: Can't log in to my account

Solution: Verify your email and password, try the "Forgot Password" option, or contact support for account recovery.

Issue: Lessons not saving progress

Solution: Ensure you have a stable internet connection and that cookies are enabled in your browser.

System Requirements

For the best experience with READEE:

  • Browser: Chrome, Firefox, Safari, or Edge (latest version)
  • Internet: Broadband connection (minimum 1 Mbps)
  • Device: Computer, tablet, or smartphone
  • Other: Speakers or headphones for audio content

Contact Technical Support

If you need personalized technical assistance:

Email: support@readee.org

Phone: 1-800-READEE-1

Chat: Available on our website Monday-Friday, 8 AM - 6 PM EST

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